Service means supporting the customer in the different stages of the life of the equipment, from installation to preventive maintenance, training, up to troubleshooting. The highly specialized technical service offers complete management of all operations such as ordinary and extraordinary maintenance, including the supply of all spare parts.
In fact, Cronoservice considers the pre and post sales service fundamental, as well as the quality of the products it distributes. For this reason the company offers the best installation and assistance services.
The service is based on the customer’s satisfaction and needs.
Cronoservice manufactures and sells its products in full compliance with the provisions of the Italian Ministry of Health to ensure safe use and adequate performance for the intended use.
Nevertheless, in order to meet the different needs of the European market, in the absence of a common legislation for devices intended for veterinary use, Cronoservice applies to its organization the requirements of the international standard ISO13485: 2016 relating to quality management systems with regulatory purposes, and for the realization of the products the harmonized standards of the EN60601-1 family, obtaining the CE certification of its products according to the requirements of the European directives 93/42 / EEC and 2007/47 / EC, relating to medical devices, thus guaranteeing safety and quality of performance equal to those necessary for the sale on the European market of radio-diagnostic devices used in the human field.
In order to continue to meet these needs in the future, has an adaptation plan of its Quality System to the requirements of the new regulation 2017/745 / EU which will replace the above directives from next year.